Welcome to Sallu Store. We are committed to providing our customers with a reliable and transparent shopping experience. This Shipping Policy outlines the process, timelines, and conditions related to the shipment and delivery of our products. By placing an order with Sallu Store, you agree to the terms mentioned in this policy. Our aim is to ensure that all watches and perfumes are delivered safely and within the expected timeframe across Pakistan.
Shipping Coverage
Sallu Store delivers orders to all cities and regions within Pakistan. We strive to make our products accessible nationwide while maintaining dependable delivery standards. At present, we do not offer international shipping, and all orders are delivered within Pakistan only.
Delivery Timeframe
Once an order is confirmed, it is processed and dispatched without unnecessary delay. The estimated delivery time for all orders is 4 to 5 working days. Delivery timelines may vary depending on location, courier service operations, weather conditions, or unforeseen circumstances. Sundays and public holidays are not counted as working days.
Shipping Charges
A flat shipping charge of PKR 250 is applied to all orders within Pakistan. This amount is fixed and clearly communicated at checkout, ensuring complete transparency with no hidden or additional charges.
Order Processing
Orders are typically processed within 24 hours after confirmation. Orders placed on weekends or public holidays are processed on the next working day. After dispatch, the delivery process is handled by third-party courier services.
Delivery Responsibility
Customers are responsible for providing accurate and complete shipping information at the time of placing an order. Sallu Store is not liable for delivery delays, returned shipments, or failed deliveries caused by incorrect addresses, incomplete contact details, or recipient unavailability.
Cash on Delivery
Orders are generally delivered using the Cash on Delivery method. Customers are requested to ensure full payment is available at the time of delivery. Failure to complete payment may result in order refusal or cancellation.
Delayed or Unexpected Situations
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, such as courier service disruptions, natural conditions, or regional limitations. In such cases, Sallu Store will assist customers by providing delivery updates when possible.
Damaged or Missing Orders
If a customer receives a damaged product or notices a missing item in their order, they must contact Sallu Store within 24 hours of delivery. Supporting evidence such as photos or videos may be required to review and resolve the issue effectively.
Customer Support
For any shipping-related inquiries, delivery concerns, or order assistance, customers may contact Sallu Store via email at sallustoreofficial@gmail.com or by calling 03212716422. Our support team is available to assist and ensure a smooth shopping experience.