At Sallu Store, we aim to ensure customer satisfaction while maintaining fair and transparent return and refund practices. This Return and Refund Policy explains the conditions under which returns and refunds are accepted. By placing an order with Sallu Store, you agree to the terms outlined in this policy.
Eligibility for Refund
A refund is only applicable in cases where a customer has received a product that is different from the one originally ordered. Refunds will not be issued for change of mind, dislike of the product, or incorrect orders placed by the customer. Claims must be reported within 24 hours of receiving the order to be considered valid.
Return Conditions
The received product must be unused, in original condition, and with all original packaging intact. Any product that shows signs of use, damage after delivery, or tampering will not be eligible for return or refund.
Refund Process Timeline
Once the return request is approved, the refund process will be completed within 4 days. This timeframe begins after the returned item has been received and verified by Sallu Store.
Refund Method
All approved refunds are issued in the form of store credit only. This store credit can be used for future purchases at Sallu Store and is non-transferable. Cash refunds or bank transfers are not offered under any circumstances.
Shipping Charges
Shipping charges are non-refundable. Even in cases where a refund is approved, the original shipping fee paid by the customer will not be returned.
Return Shipping Responsibility
Customers may be required to return the incorrect product as instructed by Sallu Store. Return shipping arrangements and instructions will be shared after the refund request is approved.
Policy Abuse
Sallu Store reserves the right to refuse refunds or returns if misuse of this policy is suspected, including repeated refund claims or false reporting.
Customer Support
For any return or refund-related questions, customers may contact Sallu Store via email at sallustoreofficial@gmail.com or by calling 03212716422. Our support team will guide you through the process and assist where applicable.