How can I place an order?
You can place an order by visiting our website, selecting your desired watch or perfume, adding it to your cart, and completing the checkout process. Once your order is confirmed, it is forwarded for processing.
Do you deliver all over Pakistan?
Yes, Sallu Store delivers orders all across Pakistan. We aim to provide nationwide shipping so customers from any city or region can shop with ease.
How long does delivery take?
Our standard delivery time is 4 to 5 working days after order confirmation. Delivery time may vary slightly depending on your location, courier service operations, or unexpected delays. Sundays and public holidays are not counted as working days.
What are the shipping charges?
We charge a flat shipping fee of PKR 250 on all orders within Pakistan. The shipping cost is clearly shown at checkout, and there are no hidden charges.
What payment methods are available?
Currently, we offer Cash on Delivery as the primary payment method. Customers are requested to ensure full payment is available at the time of delivery.
Can I cancel my order after placing it?
You may request cancellation before your order is dispatched. Once the order has been shipped, cancellation may not be possible. We recommend contacting our support team as soon as possible if you wish to cancel.
What is your refund policy?
Refunds are only provided if you receive a product different from the one you originally ordered. Approved refunds are processed within 4 days and are issued as store credit only. Shipping charges are not refundable.
What should I do if I receive the wrong product?
If you receive an incorrect product, you must contact us within 24 hours of delivery. After verification, our team will guide you through the return and refund process.
Are your watches and perfumes original?
We carefully source our watches and perfumes to meet quality standards and ensure customer satisfaction. Product details are shared transparently so customers know what they are purchasing.
How can I contact customer support?
For any questions, order updates, or concerns, you can contact us via email at sallustoreofficial@gmail.com or by calling 03212716422. Our support team is always available to assist you.